FAQ

  • Where can I use my D’Pure Excellance
    The D'Pure Air Excellance can be used in any indoor environment. Place the Portable unit in your Home, Hotel Room, RV, Boat, work space or any indoor air enviorment you wish to reduce indoor air pathogens.
  • Shipping
    D'Pure ships all orders with in 48 hours.
    Shipping cost is calculated on a "per order," "per item" or "per pound" basis and is based on the shipping option you select. We sometimes offer free shipping for specific shipping options in select categories, or free shipping sitewide.
    PO boxes: Please note that based on size, weight or supplier restrictions, some products cannot be shipped
    Purchases of product through Dpure.org are subject to a destination contract. This means that the risk of loss and title for these products passes to you upon the carrier's delivery to your ship-to address.
  • Product Returns Terms and Policy
    Thanks for shopping at Dpure.org. If you are not entirely satisfied with your purchase, we're here to help. Returns, You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchaseRefunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
    Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • How can I get odors from my boat?
    Place D'Pure's Compact Air Excellence in the cabin of the boat. Push the away button and wait for Air Excellence to remove the odors and maintain that fresh smell in your boat.